GENERAL TERMS AND CONDITIONS

Information:

These general terms and conditions (hereinafter: “Terms and Conditions”) apply to all products of The Gourmet Honey Limited Liability Company (hereinafter: “GourmetHoney”) available and available for purchase on the website www.thegourmethoney.com (hereinafter: “Webstore”) (hereinafter: ” product”) are valid and applicable.

It is considered a general contractual condition: a contract unilaterally determined in advance for the purpose of concluding contracts, without the cooperation of the other party, which was not individually negotiated by the parties.

With regard to Act V of 2013 on the Civil Code. (hereinafter: “Ptk.”) to the provisions of Section 6:78 (1), according to which the general contractual condition becomes part of the contract if its user has made it possible for the other party to learn about its content prior to the conclusion of the contract, and if it accepted by the other party, GourmetHoney publishes and makes available the general contractual conditions applied by it in connection with the contract for the purchase of products distributed in the Webstore with these GTC, the express acceptance of which by persons intending to buy in the Webstore (hereinafter: “Buyer”) in the Webstore prerequisite for purchase (related contract).

The technical information and other information required for the use of the Webstore, which are not contained in these Terms and Conditions, are provided by other information available in the Webstore.

In matters not regulated in these General Terms and Conditions, the relevant legal provisions and other mandatorily applicable standards shall govern and apply.

GourmetHoney is not subject to the provisions of any code of conduct. By using the Webstore or by registering, the Customer accepts and acknowledges that the provisions contained in these General Terms and Conditions are binding on him, acknowledges and accepts the provisions contained therein.

1. Data of the contracting partner

Name: The Gourmet Honey Kft.

Headquarters: Diósd, Eötvös utca 17;

Company registration number: 13 09 221030,

Tax number: 27516979-2-13,

Account number: 11600006-00000000-97111533,

IBAN: HU94-11600006-00000000-97111533,

SWIFT/BIC:,

Managing Director: Andrea Zsuppán,

The Web Store’s customer service phone number is: 06-30-938-0000

On working days: between 10.00 and 18.00, on Saturdays: between 10.00 and 16.00,

The online contact of the Webstore (e-mail address): office @ thegourmethoney.com

2. The process of shopping in the Webshop, sending an offer

You can find out about the essential features of the product you want to order, the total amount of the purchase price plus tax, as well as the delivery fee, duration and other conditions by clicking on the name of the given product or the image depicting the product. This information is provided together with the provisions of these GTC in accordance with the relevant legal provisions, all the information required for shopping on the Website. The Customer can place the product available in the Webstore that he wishes to buy into his virtual cart by clicking on the “Add to Cart” label or the cart icon. When the product is placed in the cart, an information window will appear informing the Customer that the product has been placed in the virtual cart. On this interface, the Customer can choose to continue browsing the Webstore (“Continue Shopping”) or finish browsing and start the order process by clicking the “Basket/Checkout” button. If the Buyer has chosen the latter option, the contents of the basket will be displayed, where he can check the contents of his basket (designation of the selected product, size and other specifications; number of pieces; piece/gross purchase price; gross purchase price to be paid, photo of the product, etc.). On the cart page, the Buyer can modify the order and/or delete the selected item from the cart. If the Customer finds everything in order, i.e. does not wish to make changes to the contents of the basket, he can start the order by clicking on “Checkout” and log in to his account, or buy without registration by entering the requested information on the Website.

The purchase between the Buyer and GourmetHoney is not subject to registration by the Buyer, however, if the Buyer does not provide the mandatory data during the purchase, the Purchase will not be made. The range of data that must be provided in the Webshop is marked with a * and “Mandatory data” next to the section on data provision. The Buyer is solely responsible for the accuracy and authenticity of the data provided by the Buyer, GourmetHoney’s liability is excluded in this regard. If you have entered all the necessary data into the Buyer’s account, you must enter the delivery data by clicking on “Next”, if you have indicated that the billing address is different from the delivery address. After entering the delivery data, the Buyer must select the desired payment method from the available options, and then click on “Next”. A summary screen appears on the Website, where the Buyer can check the details of his order one last time before final dispatch. By clicking the “Send order” button, the Buyer can finalize his order and send it to GourmetHoney.

The Customer can correct data entry errors at any time during the order, even on the summary interface. You can delete a product from the basket by clicking on the “X” button, change the data provided by clicking on the “Change” label, and increase or decrease the quantity of the product by clicking on the “Change” label next to the product. If the Buyer has finalized the online ordering process by entering the requested data and clicked on the “Send order” button, then he places an order, which is considered an offer on the part of the Buyer. However, this offer does not automatically imply that GourmetHoney has accepted the Buyer’s offer (see point 3).

If the Customer has placed the product(s) in the cart, but leaves the Online Store without placing an order for the products in the cart, GourmetHoney will send an e-mail reminder of the contents of the cart to the Customer who is registered and logged in to the Website. The e-mail sent by GourmetHoney to the Buyer does not create a purchase obligation on the Buyer’s side, it is for informational purposes only. Emails sent by GourmetHoney do not contain advertising.

3. Binding offer, confirmation, creation of contract

After the Buyer has sent his order, GourmetHoney will confirm this (the arrival of the offer to GourmetHoney) by automatic e-mail within 48 (forty-eight) hours at the latest to the Buyer, which automatic e-mail confirms that GourmetHoney has received the order sent by the Buyer. The automatic email also contains the details of the Buyer’s order. This automatic e-mail (receipt) does not mean acceptance of the Buyer’s order, but merely informs the Buyer that his order has been received by GourmetHoney. The receipt of your offer/order by GourmetHoney results in a binding offer on the part of the Buyer (Ptk. 6:64§) in that, if the Buyer is considered a consumer, he is entitled to withdraw his offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract – see more details in point 5.

GourmetHoney accepts the Buyer’s offer (order) via a separate acceptance e-mail, which is considered a legal declaration on the part of GourmetHoney agreeing to the creation of the contract (Ptk. 6:66§). The contract is concluded when the Buyer receives a separate e-mail sent by GourmetHoney to the Buyer about the acceptance of the offer by GourmetHoney and not when the e-mail (within 48 hours) about the automatic confirmation of the order is received. The Buyer is exempt from the obligation to make an offer if he does not receive a confirmation e-mail from GourmetHoney regarding his sent order within 48 hours of receiving his offer to GourmetHoney at the latest. If the Buyer notices an error in the data in the confirmation e-mail, it must be reported to the GourmetHoney online store customer service (via e-mail or by phone) within 24 (twenty-four) hours after receiving the confirmation e-mail, unwanted orders in order to avoid its fulfillment. After the expiry of this deadline, GourmetHoney considers the e-mail confirming the order as if the data contained in it are completely correct and not objected to by the Customer.

The order is considered a contract concluded electronically, which is subject to the Civil Code, CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract – if the Buyer is a natural person acting outside the scope of his profession, independent occupation or business activity – falls under the scope of Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses, and is in accordance with on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council, and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council with the provisions of European Parliament and Council Directive 2011/83/EU.

4. Storage of order data, digital data content

Order data is stored by GourmetHoney. If the Buyer also wants to receive the order details in printed form, he can print them as an “Order Confirmation” document. This will appear on the Buyer’s screen after submitting their order. After the Buyer has provided GourmetHoney with their email address, GourmetHoney will send all the essential data of the Buyer’s order by e-mail, which can also be printed in the order confirmation e-mail mentioned in point 3. In order to avoid misunderstandings, in accordance with the provisions of the first paragraph of point 3, GourmetHoney reiterates that the “Confirmation of Order” mentioned in this point and the e-mail confirming the order by GourmetHoney do not constitute acceptance by GourmetHoney of the order sent by the Buyer, since these documents only they confirm the order (offer) of the Buyer, its content, and the delivery of the order to GourmetHoney. In connection with data management, see those contained in point 14.

The Website can be run in all software environments and operating systems in which an HTML-based website can be displayed.

GourmetHoney is not responsible for any software errors that may arise during the operation of the Website for any reason. In the event of an error, it is recommended (but not mandatory) to inform GourmetHoney without delay in order to eliminate it as soon as possible and to take the necessary measures.

5. Right of withdrawal

The provisions of this section apply to and apply exclusively to natural person Buyers acting outside the scope of their profession, occupation or business (consumer according to § 8:1 § (1) point 3 of the Civil Code) who buys, orders, or receives, uses, makes use of, as well as the recipient of commercial communications and offers related to the product.

GourmetHoney records and the affected Buyers expressly acknowledge that all natural persons who do not meet the definition mentioned in this point 5, i.e. do not act outside their profession, occupation or business activity, as well as non-natural person Buyers, are not included in the under the scope of the rules detailed in this point, i.e. in the case of these persons, the provisions contained in this point are not applicable. The Buyer mentioned above is entitled in the case of a contract for the sale of the product

a./ the product,

b./ when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

c./ in the case of a product consisting of several items or pieces, within 30 (thirty) days from the date of receipt of the last delivered item or piece by the Buyer or a third party indicated by him, other than the carrier (hereinafter: “Withdrawal Period”) from the contract to withdraw without reason.

The Buyer has the right to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

If the Buyer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (via a letter sent by post or electronically) to GourmetHoney during the Withdrawal Period using the contact details indicated in point 1 of these GTC. In case of cancellation in writing, the Buyer can also use the sample cancellation form available at the following link: http://www.thegourmethoney.com/aruvisszkuldes-es-reklamacio.html. The Buyer bears the burden of proving that he exercised his right of withdrawal in accordance with the provisions of point 5 and the relevant legal provisions. If the Buyer does not send his cancellation statement within the specified deadline, in a manner that can be verified beyond any doubt, this is considered to be the case that the Buyer has not fulfilled the conditions necessary to exercise the right of cancellation, therefore his contract will not be terminated, and his contract will remain in force. In the case of a written cancellation, the exercise of the right of cancellation shall be considered valid if the Buyer sends his statement to this effect to GourmetHoney during the Cancellation Period (up to the 30th calendar day, including mailing on this day). In the case of notification by post, GourmetHoney takes into account the date of mailing, and in the case of notification by e-mail, the time of the e-mail for the purpose of calculating the deadline. The Buyer should send the letter containing the withdrawal statement as a registered post to the recommended post office in order to be able to reliably prove the date of postal dispatch, thereby ensuring that the exercise of the right of withdrawal within the deadline can be verified without any problems.

The Buyer exercises his right of cancellation within the deadline if he sends his cancellation statement to GourmetHoney as described before the end of the Cancellation Period.

In the event of cancellation, the Customer must return the ordered product to GourmetHoney without delay, but at the latest within 30 (thirty) days from the date of notification of cancellation. sends (posts or hands over the ordered courier) the product.

GourmetHoney will reimburse the Customer for the delivery cost of the product (except if the product was delivered free of charge) if the cancellation affects all products delivered with the given order. In this case, however, additional costs incurred in connection with the delivery of the product resulting from deviations from the least expensive usual mode of transport offered by GourmetHoney based on the decision of the Buyer will not be reimbursed. The cost of returning the product is borne by the Buyer, GourmetHoney will not reimburse the Buyer. If the Customer withdraws from the contract, GourmetHoney will immediately, but no later than within 14 (fourteen) days of learning about the cancellation, refund the total amount paid by the Customer as compensation, if the use of the product affected by the cancellation is not to the extent necessary to determine the nature, properties and operation of the returned product. exceeds. The Buyer is responsible for depreciation resulting from use exceeding the mentioned amount, which depreciation can be asserted by GourmetHoney against the Buyer.

GourmetHoney is entitled to withhold the refund until the product has been returned, or the Customer has provided creditable proof that it has been returned: of the two, GourmetHoney will consider the earlier date. In the case of payment made by bank card or by advance transfer, GourmetHoney will always transfer the refund amount to the bank account specified by the Customer at the time of payment. Refunds in cash are not possible, except in the case where the Buyer has previously paid the purchase price of the product in cash. Based on the Buyer’s express consent, GourmetHoney may use another payment method for the refund, but the Buyer will not be charged any additional fees as a result.

The Buyer is not entitled to the right of withdrawal:

1. in the case of a non-pre-manufactured product that was produced by GourmetHoney on the basis of the Buyer’s instructions or at his express request, or in the case of a product that was clearly tailored to the Buyer;

2. with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene,

3. with regard to a product or service whose price or fee depends on fluctuations in the financial market that cannot be influenced by GourmetHoney;

4. with regard to perishable products or products that retain their quality for a short time;

5. with regard to a product which, by its nature, is inseparably mixed with another product after delivery.

The Buyer must attach the delivery note to the product to be returned and, if possible, indicate the reason for the return. The indication of the reason for the return, i.e. the justification of the right of withdrawal, is not mandatory, so if the Buyer does not indicate the reason for the return, it does not mean the loss of his right of withdrawal or the impairment of any of his related rights for this reason.

In case of return, you must return the product(s) affected by the cancellation to the following address: The Gourmet Honey Kft, 2049 Diósd, Eötvös utca 17. If the Buyer has any questions regarding the right of withdrawal, he can contact GourmetHoney’s customer service at the following e-mail address – Email: office @ thegourmethoney.com, or at the following telephone number:

Tel.: +3630-938-0000, or by mail in case, at the following postal address: GourmetHoney Customer Service 2049 Diósd, Eötvös utca.17.

6. Prices and Delivery

In the online store, the price displayed next to the products is expressed in Hungarian forints, which is indicated by the type of currency (forint) or its abbreviation (HUF) in relation to the given product.

CLV of 1997 on consumer protection. TV. (Fgytv.) in accordance with the requirements set out in § 14, the selling price of the products offered for purchase by GourmetHoney (or, if the law makes it mandatory, the unit price) means the price actually paid by the Buyer, which includes the statutory sales tax and other – based on the law – mandatory charges.

The purchase price of the product does not include the delivery cost, which is a cost incurred and payable in addition to the price of the product (unless, as part of a promotion announced by GourmetHoney, the product is delivered free of charge at GourmetHoney’s expense, or GourmetHoney does not expressly provide otherwise in relation to the given product in the Webshop , which circumstance is clearly indicated in the Webshop in connection with the relevant product).

The purchase price of the product is the price indicated at the time of the order. Regarding the purchase price of any product distributed and available in GourmetHoney’s product range, the purchase price indicated in the Webstore is the sole guide and is applicable, regardless of whether the given product may appear on another online or other interface with a different purchase price than that specified in the Webstore. GourmetHoney specifically states that only the data displayed in the Webstore can be considered official, authoritative and applicable, i.e. the product data displayed in the Webstore, including the purchase price, must be taken into account, and GourmetHoney shall not be held liable for any discrepancies.

During the order process, GourmetHoney informs the Buyer about the delivery deadlines by e-mail. If the delivery time specified there cannot be met for any reason, GourmetHoney will inform the Buyer of this circumstance and the related information by e-mail.

7. Shipping costs

GourmetHoney determines the delivery cost depending on the amount of the order, which the Customer can find out before finalizing the order.

If GourmetHoney has to deliver the order in several steps for technical or logistical reasons after placing the order, the delivery costs will also be charged and invoiced only once (after one delivery).

The delivery of the product is deemed to have taken place when the Buyer or a third party authorized by him receives it from the courier or signs the document confirming the receipt.

If the Buyer notices damage to the product or packaging during delivery, he must ask the courier to record the damage. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, GourmetHoney will take back the product and replace it free of charge.

8. Warranty

8.1. Accessories warranty

In the event of defective performance by GourmetHoney, the Buyer may assert a warranty claim against GourmetHoney. GourmetHoney performs incorrectly if, at the time of delivery, the product does not meet the quality requirements established in the contract or legislation (Ptk. 6:157§ (1) para.). GourmetHoney’s accessory warranty applies to product defects that already existed at the time the product was delivered. The Buyer can assert his accessory warranty claim directly against GourmetHoney. The Consumables Warranty claim expires within 1 (one) year from the date of fulfillment by GourmetHoney. If the Buyer is considered a consumer (consumer contract), the limitation period for the accessory warranty claim is 2 (two) years from the date of GourmetHoney’s performance. After the statute of limitations has passed, a warranty claim cannot be asserted.

The Buyer may – at his choice, based on his accessory warranty claim – request repair or replacement, unless fulfilling the chosen accessory warranty right is impossible, or if it would result in disproportionate additional costs for GourmetHoney – compared to the fulfillment of another accessory warranty claim – taking into account the value of the product in flawless condition , the severity of the breach of contract and the harm caused to the Buyer by fulfilling the right of warranty. The Buyer may correct the defect himself at GourmetHoney’s expense or have it corrected by someone else, or may withdraw from the contract if GourmetHoney has not undertaken the repair or replacement, or if GourmetHoney has not undertaken this obligation – taking into account the characteristics of the product and the intended use expected by the Buyer – within an appropriate time limit, while protecting the interests of the Buyer cannot comply, or if the Buyer’s interest in repair or replacement has ceased.

The Customer may switch from the accessory warranty right of his choice to another, but he must bear the cost of the switch, unless it was justified or provided by GourmetHoney. The Customer is obliged to notify GourmetHoney of the error without delay after its discovery using one of the communication methods specified in these General Terms and Conditions. If the Buyer is considered a consumer, a defect reported within 2 (two) months from the discovery of the defect shall be deemed to have been reported without delay. If the Buyer is also considered a consumer, until proven otherwise, it must be assumed that the defect recognized by the Buyer within 6 (six) months after the performance was already present at the time of performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect, or, if this presumption is rebutted.

If the Buyer asserts his warranty claim with respect to the part that can be separated from the product – from the point of view of the indicated defect – the warranty claim is not considered asserted for other parts of the product (presumption of defective performance – § 6:158 of the Civil Code).

8.2. Product warranty

The provisions governing the product warranty mentioned in this chapter apply to the Buyer exclusively and specifically in the event that the Buyer complies with the Civil Code. is considered a consumer based on the relevant provisions referred to in these General Terms and Conditions.

In the event of a defect in the product, the Buyer – according to his choice – in accordance with 8.1. can assert a right specified in point or a product warranty claim against the manufacturer of the product. The product is defective if it does not meet the quality requirements in effect when the product was placed on the market by the manufacturer, or if it does not have the properties described by the manufacturer. The Customer does not have the right to assert a claim for accessories warranty and product warranty at the same time, parallel to each other, due to the same defect. In the case of successful enforcement of a product warranty claim, the Customer may assert its accessory warranty claim for the replaced product or repaired part against the manufacturer in accordance with the relevant legal provisions and the provisions of these General Terms and Conditions. As a product warranty claim, the Buyer can only request the repair of the defective product or – if the repair is not possible within the appropriate time limit without harming the interests of the Buyer – its replacement, i.e. there is no possibility of a refund, price reduction or cancellation, given the fact that there is no agreement between the manufacturer and the Buyer a contractual relationship was established. The Buyer must prove the defect of the product in the event of a product warranty claim. The Buyer can assert his product warranty claim within 2 (two) years from the date the product was put on the market by the manufacturer. Exceeding this deadline entails a loss of rights, i.e. in case of failure to do so, a product warranty claim cannot be asserted. After discovering the defect, the Buyer is obliged to notify the manufacturer of the defect without delay. An error reported within 2 (two) months from the discovery of the error shall be considered reported without delay. The Buyer is responsible for damage resulting from the delay in communication. The Customer shall file his product warranty claim with the manufacturer of the product, and in accordance with the Civil Code. You can enforce against the distributor of the product (GourmetHoney) according to § 6:168, paragraph (2). The manufacturer, distributor (GourmetHoney) is exempted from its product warranty obligation only if it can prove that: – the product was not manufactured or marketed as part of its business activities, or – according to the state of science and technology, the defect did not exist at the time of marketing recognizable or – the defect of the product results from the application of legislation or mandatory official regulations.

In order to be exempted from liability based on the product warranty, the manufacturer and distributor (GourmetHoney) need to prove one of the reasons specified above.

9. Warranty

151/2003 on the mandatory warranty for certain consumer durables in relation to the mandatory warranty for certain consumer durables. (IX. 22.) Government Decree (hereinafter: “Government Decree”) and 19/2014 on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business. (IV. 29.) NGM Decree (hereinafter: “NGM Decree”) contains regulations. The (substantive) scope of the Government Decree and NGM Decree applies exclusively to the products sold within the framework of the new consumer contract concluded in the territory of Hungary, i.e. concluded between the business and the Customer considered as a consumer, and listed item by item in the annex to the Government Decree.

GourmetHoney undertakes a (mandatory) warranty for products belonging to the category of consumer durables defined in the annex to the Government Decree, in the case of Buyers who qualify as consumers, according to the conditions set out in the Government Decree, according to which the provisions of this chapter are exclusively covered by the Civil Code. in the case of Buyers who are considered consumers according to

The duration of the warranty assumed by GourmetHoney is as a rule:

1. 1 (one) year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000,

2. 2 (two) years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000,

3. 3 (three) years above the sale price of HUF 250,000.

A deviation from the warranty period defined above is possible on the basis of a unilateral decision by GourmetHoney, provided that in accordance with the provisions of Section 1 (5) of the Government Decree, which prohibits deviations from the law to the detriment of the consumer, the deviation can only be made in favor of the Buyer who is considered a consumer (i.e. Providing a warranty under more favorable conditions for the customer), which circumstance, if it exists, GourmetHoney will clearly and clearly indicate on the Website in all cases in relation to the product concerned. Furthermore, GourmetHoney reserves the right to deviate from the warranty-related rules contained in this chapter, as well as those required by the relevant legal provisions, specifically for the benefit of Buyers who qualify as consumers – without any discrimination.

The starting date of the warranty is the day the product is handed over to the Buyer, or if commissioning is carried out by GourmetHoney or its agent, the day of commissioning. The rights arising from the warranty can be asserted with the warranty certificate, which, however, is not a condition for the exercise of rights to be returned by the Customer of the opened packaging of the consumer product covered by the warranty. GourmetHoney makes the warranty card attached to the product available to the Buyer when the Buyer, who is considered a consumer, receives the product. Irregular issuance of the warranty card or failure to make the warranty card available to the Customer does not affect the validity of the warranty.

In the event that the warranty certificate is not provided to the Customer, the conclusion of the contract between GourmetHoney and the Customer shall be considered proven if the Customer presents to GourmetHoney the proof of payment of the consideration – an invoice or receipt issued pursuant to the General Sales Tax Act. In this case, the rights arising from the warranty can be asserted with a receipt confirming the payment of the consideration.

GourmetHoney is released from the warranty obligation if it proves that the cause of the defect arose after the performance, for example, if the defect

– unprofessional commissioning (unless the commissioning was carried out by GourmetHoney or its agent, or if the unprofessional commissioning can be traced back to an error in the user and management instructions);

– improper use, ignoring the instructions for use and management;

– improper storage, improper handling, damage;

– elemental damage, caused by a natural disaster.

In the event of a defect falling within the scope of the warranty, the Buyer who is considered a consumer pursuant to Art. Based on § 6:173, paragraph (2):

• primarily, at your choice – you may demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for GourmetHoney compared to fulfilling the other warranty claim, taking into account the value of the product in its flawless state, the gravity of the breach of contract and by complying with the warranty claim, caused damage to the interests of the Customer, who is considered a consumer.
• if GourmetHoney has not undertaken the repair or replacement, within the time limit corresponding to this obligation, it is unable to comply with the interests of the Buyer who is considered a consumer, or if the Buyer’s interest in the repair or replacement has ceased, the Buyer who is considered as a consumer – at his choice – you can request a proportional reduction of the purchase price, you can correct the error at GourmetHoney’s expense yourself or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.

The Buyer can assert his claim for repair – according to his choice – directly at GourmetHoney’s headquarters or at the repair service indicated on the warranty card (direct enforcement of this claim is, however, recommended at the repair service indicated on the warranty card) During the repair, only new parts are installed in the product.

If GourmetHoney fulfills the Customer’s request for replacement, the fact and date of the replacement will be indicated on the warranty card.

If GourmetHoney determines during the first repair of the product covered by the warranty during the warranty period that the product cannot be repaired, GourmetHoney will replace the product within 8 (eight) days, unless otherwise ordered by the Buyer.

If it is not possible to exchange the product, GourmetHoney will refund the purchase price to the consumer within 8 (eight) days on the proof of payment of the product presented by the Buyer – on the invoice or receipt issued on the basis of the General Sales Tax Act. If, during the warranty period, the product breaks down again after being repaired three times – unless otherwise ordered by the Buyer – and if the Civil Code. 6:159. Pursuant to § (2) point b), the Buyer does not demand a proportional reduction of the purchase price and does not wish to repair the product at GourmetHoney’s expense or have it repaired by someone else, GourmetHoney will replace the product within eight days. If it is not possible to exchange the product, GourmetHoney will refund the purchase price to the Customer within 8 (eight) days on the proof of payment of the product presented by the Customer – on the invoice or receipt issued under the General Sales Tax Act. If the product is not repaired by the 30th (thirtieth) day from the date of notification of the repair request to GourmetHoney, – unless the Customer otherwise instructs – GourmetHoney will replace the product within 8 (eight) days after the ineffective expiration of the thirty-day deadline. If it is not possible to exchange the product, GourmetHoney will pay the purchase price indicated on the proof of payment of the product’s consideration presented by the Buyer – on the invoice or receipt issued on the basis of the General Sales Tax Act – within 8 (eight) days after the ineffective expiry of the thirty-day correction deadline. will refund.

The costs related to the fulfillment of the warranty obligation shall be borne by GourmetHoney. However, the Buyer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, due to the same defect.

The Customer can assert a warranty or guarantee claim for the products sold by GourmetHoney in the Webshop in person, in accordance with the rules contained in these GTC, or in the case of a postal request to GourmetHoney’s postal address specified below, as well as electronically (e-mail) or by telephone, at the following contact details:

Email: office @ thegourmethoney.com

Phone: +3630-938-0000

Telephone customer service hours: Monday to Friday: 10:00 a.m. to 6:00 p.m.; Saturday: 10:00 a.m. to 4:00 p.m.

Postal address: GourmetHoney Customer Service, 2049 Diósd Eötvös utca 17

The Buyer can find out about the warranty conditions for the product in the documents attached to the product. If, for any reason, the Buyer does not have these documents, he can contact GourmetHoney for more information using the contact details and method included in this section.

10. Retention of Title

The product remains the property of GourmetHoney until the full purchase price of the product has been paid in full. If, for any reason, the product comes into the Buyer’s possession before full payment of the purchase price, he is liable to GourmetHoney for all damages for which no one can be obliged to compensate.

11. Payment, due date, late payment, invoicing

The purchase price of the product can be paid by bank transfer, bank card (online payment) or cash on delivery, according to the Buyer’s choice. GourmetHoney reserves the right to exclude certain payment methods in some cases, or to request a financial payment (advance payment) to be made in advance, information about which is communicated to the Customer in advance on the Website.

In the case of an advance payment, the Purchaser must transfer the due purchase price and any other costs related to the order to the following account number:

The Gourmet Honey Kft., Headquarters: 2049 Diósd, Eötvös utca. 17.

Account number: 11600006-00000000-97111533,

IBAN: HU94-11600006-00000000-97111533,

SWIFT/BIC:,

In the case of payment in advance or by bank card (on-line), the Customer must provide the order number – or, if the Customer has a customer number – his customer number in the notification section in order to be able to identify his order.

At the time of purchase, GourmetHoney always issues an invoice or a document equivalent to an invoice, the information on which is provided in Article CXXVII of 2007 on general sales tax in force at all times. provides it to the tax and customs authorities in accordance with the provisions of tv. GourmetHoney – in accordance with the provisions of point 2 of these General Terms and Conditions – excludes its responsibility for legal consequences arising from any untrue data provided by the Customer during the purchase.

12. Contact

GourmetHoney is available to Buyers in case of questions or complaints at the contact details mentioned in point 9.

13. Legal enforcement options

13.1. Complaints handling

The Customer may submit customer/consumer complaints regarding the product or the activities of GourmetHoney at the contact details provided in point 9.

GourmetHoney examines the verbal complaint immediately and, if possible, remedies it immediately. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, GourmetHoney will record the complaint, which – the Fgytv. Based on the provisions of § 17/A § (7) – for 3 (three) years, along with the substantive response to the complaint.

GourmetHoney will hand over 1 (one) copy of the protocol to the complaining Customer on the spot in case of a verbal complaint, or if this is not possible, it will proceed according to the rules for written complaints detailed below.

GourmetHoney will send a copy of the protocol to the Customer at the latest at the same time as the substantive answer in the case of a verbal complaint communicated by phone or using other electronic communication services. In all other cases, GourmetHoney acts in accordance with the legal provisions regarding written complaints.

GourmetHoney assigns a unique identifier to a complaint recorded on the phone or through another means of communication, which simplifies the retrieval of the complaint later on.

GourmetHoney will respond to the complaint received in writing within 30 (thirty) days, i.e. within this deadline it will arrange for the response to the customer’s complaint to be forwarded (sent) by post. If the complaint is rejected, GourmetHoney will inform the Customer of the reason for the rejection, as well as which authority or conciliation body the Customer may initiate a procedure for, depending on the nature of the complaint.

If the Buyer is in accordance with Art. qualifies as a consumer based on this, the information also includes the headquarters, telephone and internet contact details, and mailing address of the competent authority, as well as the conciliation body based on the Buyer’s place of residence or residence. The information also covers whether GourmetHoney uses the conciliation board procedure in order to settle the consumer dispute.

13.2. Other Remedies

If a possible legal dispute between GourmetHoney and the Buyer is not settled during the negotiations with GourmetHoney, the Buyer may initiate court proceedings, and – if the Buyer complies with the Civil Code. is considered a consumer – in the event of a consumer dispute, he can file a complaint with the consumer protection authority, or initiate a procedure with the conciliation board of the Customer’s domestic residence and place of residence.

In the absence of the residence and place of residence of the Buyer who is considered a consumer, the jurisdiction of the conciliation body is based on the seat of GourmetHoney, according to which the details of the competent conciliation body are as follows:

Conciliation Board (Pest County Conciliation Board) operating under the Municipal Chamber of Commerce and Industry of Pest County and Érd County

1055 Budapest, Balassi Bálint u. 25. IV/2.

Phone/Fax: (+36-1) 269-0703

E-mail address: pmbekelteto@pmkik.hu

Mailing address:

Pest County Conciliation Board

1364 Budapest, Pf.:81

Based on the obligation to cooperate in the conciliation board procedure, within 8 (eight) days from the date of delivery of the notice sent by the conciliation board, GourmetHoney shall declare in writing the legitimacy of the claim of the Consumer, who is considered a consumer, and the circumstances of the case, as well as the acceptance of the decision of the conciliation board as an obligation, in which statement indicate the facts supporting your claims and their evidence, as well as attach the documents whose content you refer to as evidence.

With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC, GourmetHoney is the person authorized to establish a settlement at the hearing is obliged to ensure his participation. If GourmetHoney’s headquarters or premises are not registered in the county of the chamber that operates the territorially competent conciliation board, GourmetHoney’s obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer’s needs.

In addition to what has been described, GourmetHoney informs the Buyers that the European Parliament and Council Regulation 524/2013/EU on the online resolution of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC (Consumer Online Dispute Resolution Directive) the so-called online dispute resolution platform. The purpose of this platform is to facilitate the independent, impartial, transparent, effective, fast and fair online settlement of legal disputes between consumers and traders outside of court proceedings.

In order to make the existence of the online dispute resolution platform known to a wide range of consumers, traders established in the Union and involved in online sales or service contracts must place an electronic link to the platform on their website.

The online dispute resolution platform acts as a one-stop shop for consumers and traders who wish to settle their legal disputes under the scope of the above-mentioned EU regulation outside of court proceedings.

The online dispute resolution platform is an interactive website that is available electronically and free of charge in all official languages ​​of the Union’s institutions, including Hungarian. Online dispute resolution platform (OVR platform) electronic link: Online dispute resolution platform electronic link.

14. Data protection

You can access our data protection regulations by opening the following link: https://www.thegourmethoney.com/adatvedelem.html

15. Unilateral modification of the General Terms and Conditions

GourmetHoney reserves the right to unilaterally amend the provisions of these General Terms and Conditions at any time in a manner consistent with the relevant legislation and other mandatory standards, with the provision that the amended provisions shall apply to orders placed after entry into force.

Furthermore, GourmetHoney reserves the right to unilaterally make any changes to the Webstore (external appearance, content elements, etc.) at any time, in a manner consistent with the relevant legislation and other mandatory standards, or to change the Webstore to other move it under a domain name.